Oracle Siebel CRM consolidates customer-facing processes in to a single customer relationship management platform. It provides businesses with a centralized repository of customer data and interactions, thus helping companies to make more informed decisions across sales, service and marketing teams.

With extensive Siebel implementation and upgrade expertise, Our Siebel CRM implementation services help companies build end-to-end business processes by assembling prepackaged components and combining them with their own custom components. RMR help businesses to deliver fast and customized solutions and keep pace with shifting business demands by leveraging reusable and modular components.

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Pre-Implementation

Objective and goals

Study the current IT systems and business process

Product and Business Gap Analysis

CRM requirements mapping to organizational objectives

Define integration needs for legacy and other applications

Identify executive information needs

Determine networking and IT infrastructure requirements

Define end-to-end CRM solution

CRM product evaluation

Implementation planning

Implementation

Change Management / Change Integration

System Integration with legacy & other applications

Customization (Business Analysis, High Level Design, Development)

Package Implementation (phased approach)

Testing: Unit, Integration, System and User Acceptance

User Training

Post-Implementation support

Implementation of business verticals

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